Commit to a Better Next Exit Interview

commitment-card when-then-trigger model-line A real exit interview scheduled in the next two weeks where you can improve your opening, probing, or summary practice Use this for a departing employee conversation, especially one where you expect broad labels, guarded answers, or sensitive manager feedback. When the departing employee gives a broad reason, I will ask: "Can you walk me through one specific situation, what happened, and the impact it had?" Then I will summarize the theme and ask, "Is that accurate?" In 2 days, review whether you used the probe and whether the note became more specific. A scheduled exit interview…

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