Commit to testing one edited draft for reader understanding before it ships.
Run a five-minute reader-task test on one edited draft before it ships. Choose reader-facing copy where misunderstanding would cause missed action, support tickets, compliance risk, or rework. Test prompt: After reading this, what do you think you need to do, by when, and where would you click or reply next? In 3 days, check whether you ran the test, what the reader misunderstood, and what sentence you changed. A benefits or HR policy notice where employees must know whether action is required A help-center article where users must complete a setup or troubleshooting task A customer email where the recipient…
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