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URGENT-CARE-MANAGEMENT5 MIN READ

Commit to a Safer Shift Handoff

Commit to one shift-handoff behavior that closes open patient loops.

Use one I-PASS handoff behavior at urgent-care shift change Choose a real handoff moment involving pending labs, x-ray overreads, callbacks, watcher patients, discharge tasks, or room status. When I hand off [specific urgent-care open loop], I will state illness severity or risk, patient summary, action owner, contingency, and deadline. Before leaving, I will ask the receiver to repeat back [patient, action, owner, trigger, and time]. Review in two days whether the receiver synthesis happened and whether any open loop still lacked owner, trigger, or deadline. Evening urgent care handoff with one watcher patient and two pending lab results Weekend shift…

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