Commit to an Intake SLA

Create a SMART intake SLA for a product-ops request queue, including triage timing, minimum fields, owner response, and escalation path. Product-ops intake for roadmap hygiene, launch-process requests, feedback taxonomy changes, telemetry fixes, and GTM readiness support where requesters need a visible response rule. For [request type] submitted through [intake channel] with [minimum required fields], Product Ops will triage within [timebox] and return [decision states]. In 3 days, check whether every qualifying request received the promised triage response. A PM submits a roadmap-hygiene request with missing owner and decision date before the weekly roadmap review. A GTM partner requests a launch-process…

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