Commit to One Wait-Time PDSA

Run a small urgent-care wait-time PDSA Choose a bottleneck such as registration, triage, rooming, x-ray, discharge, or callbacks that you can test at small scale. When [specific urgent-care bottleneck and shift window] occurs, I will test [one workflow change] with [role owner] for [small patient or time sample]. I predict [metric change] and will study [main measure plus side effect] at [review time]. Review in three days whether the test was run and whether the next action is adopt, adapt, or abandon. A Thursday afternoon urgent care rooming delay for low-acuity walk-in patients A front desk registration queue when online…

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