Commit to a Review Response SOP

Create a SMART review response and learning loop Towing reviews, complaint texts, BBB notes, motor-club ratings, or fleet account feedback For [review source], I will respond to [review type] within [time limit], tag the issue as [RATER/category/process bucket], assign [owner], and review the pattern on [specific day/time] so one process fix is chosen when a theme repeats. In 3 days, check whether each review had a response, category tag, owner, and any process follow-up. A Google review says the tow was fine but no one updated the customer during a 40-minute delay A motor-club rating complains that the driver arrived…

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