Sort client question diagnosis statements into consulting-safe categories.
Decision request Evidence concern Political concern Process question Seven of twelve interviewed account owners missed the setup step. The onboarding instruction is probably not salient enough at the moment of use. Approve a two-account checklist pilot before rewriting the full journey. If this is ignored, the sponsor may see the team as reactive. The sales team said the current enablement note is hard to find. The strongest next meeting should focus on the adoption decision, not the whole research log. Mixing fact and inference
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