Walk the Risky Recap
Navigate a multi-step client communication choice for risk language in client recaps.
Client pressure At 5:35 p.m., Leila gets a note from the client CEO: Can we say the savings are guaranteed? The board pre-read goes out in 40 minutes, and every wording choice either protects the relationship or creates future exposure. The sponsor needs usable language, not academic caution. Bounded confidence path Answer the need, bound the claim, offer the next proof point. Overstate Fast now, expensive later A claim the client can safely repeat. Strong consultants do not remove uncertainty; they make it decision-safe. Clarify Node 1 The CEO asks for a stronger guarantee. What do you do first? Bound…
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