Spot the Reply That Will Backfire at the Client Site
Spot the cue that a client response is being drafted before the client concern has been reflected and clarified.
Client site review. Mei is still explaining the concern. Find the cue that shows Alex is about to respond before he has actively listened. Alex typing on the laptop while Mei is still speaking Correct. This is premature response mode. It breaks active listening by preparing an answer before reflecting or clarifying, and it risks a BLUF to the wrong question. Mei's tense expression across the table This is important context, but it is not the team's error. Active listening should respond to her concern, not treat her tension itself as the issue. The teammate's raised hand beside Alex This…
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