COMMUNICATION-CORE6 MIN READ
Dialogue: You Never Listen
Respond to a charged statement with reflection, a clear next step, and structured follow-through.
Ana A QA lead 1 Accusation 2 Signal 3 Commitment The charge 20 sec Scene Ana says, You never listen to QA until it is too late. The first sentence can either lower or raise defensiveness on both sides. The formula 90 sec Listening under heat Signal -> BLUF commitment -> follow-through
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