Choose a communication stance based on clarity pressure and empathy pressure.
Clarity pressure Low clarity High clarity Empathy pressure Low empathy High empathy Reflect first Low clarity, high empathy The person feels unheard and the decision is not yet sharp. Use active listening and clarifying questions before recommending. tl Reflect, then BLUF High clarity, high empathy The moment is sensitive and action is needed. Reflect the concern, state the bottom line, then support it with grouped reasons. tr Light touch Low clarity, low empathy The stakes are low. Ask one clarifier or send a short FYI; do not overbuild the pyramid. bl
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in