When the Referral Fails
Recover from a failed social-needs referral by identifying the failure point and choosing the next loop.
Referral failed Andre did the hard part and still left without help. He is frustrated and ready to stop. The next response will either repair trust or confirm that systems waste his time. Closed-loop recovery Empathize -> Locate Break -> Repair Loop A failed referral contains information. The CHW turns that information into a smaller next step. Try again Repeats the same friction The client sees progress, not another maze. Do not ask for more persistence until you have reduced the friction that defeated the first attempt. 01 Reply 02 Repair 03 Update Client text Andre texts that he is…
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