Diagnose silence by motivation, ability, and prompt before choosing a facilitation move.
Silent week A 1,200-member community has had no member posts since Monday. A program manager wants to bump the channel before the weekend. The wrong rescue teaches members that the community needs noise, not value. Behavior diagnosis Motivation -> Ability -> Prompt Before you push for participation, ask which condition is missing. Community silence is usually a design problem, not a moral failure by members. Post a generic bump Creates pressure without lowering friction. The rescue targets the real constraint. Participation rises when a valuable behavior becomes easy and clearly prompted. Diagnose Step 1 You see no posts, but last…
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