Score Community Bets With RICE
Prioritize community program bets using reach, impact, confidence, and effort.
Choose one community program for next month with a small team and three competing stakeholder requests. RICE = Reach x Impact x Confidence / Effort The common trap is to prioritize the most executive-visible program without pricing the hidden facilitation work or checking whether members have shown demand. Reach Peer Q&A touches 400 active customers with repeat implementation questions; beta council touches 25 advanced admins. Reach is not total audience. It is relevant members likely to benefit. Impact Peer Q&A reduces repeated blockers and creates reusable answers; beta council may shape roadmap but has narrower member value. Impact includes member…
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