COMPETENCY-MODELING5 MIN READ
Interview for Incidents
Use critical-incident prompts to elicit context, behavior, and consequence from an SME.
Riley R Support Director 1 Specific case 2 Behavior 3 Consequence The interview 25 min SME says ownership Riley: The best support managers show ownership. They just do not let issues drift. If Sam accepts the label, the model stays vague. 25m interview window vague label CIT probes
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