Decision Walk: Internal Complaint About a Bad Handoff
Handle an internal complaint about a bad handoff without sliding into blame or avoidance.
Internal service failure Implementation says Sales handed off an account with missing integration details and now blames them for delays. How you handle the complaint will either improve the handoff system or deepen the turf war. Internal complaint walk Summarize the failure, surface the work created, improve the handoff Internal complaints still need fairness. The difference is the remedy often lives in process design. Use direct language about the work created, not verdict language about the people involved. 01 Summarize 02 Surface cost 03 Improve process Step 1 Implementation is angry and wants you to tell Sales they were careless.…
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