Rewrite an acceptance clause with criteria, review period, rejection process, and cure path.
A SOW says deliverables are deemed accepted upon delivery, but the customer needs a real review and the vendor needs review to end. Acceptance rewrite: criteria -> review window -> specific rejection -> cure and re-review The trap is replacing automatic acceptance with open-ended approval. That solves the customer's problem by creating a vendor problem: payment and completion can be delayed indefinitely. Criteria Tie acceptance to Exhibit A, documented requirements, or agreed specifications. Objective criteria prevent 'I do not like it' from becoming a rejection standard. Window Add a defined review period, such as five business days after delivery. The…
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