Find the Wait Hidden in Contract Work
Distinguish value-creating legal work from waiting and rework in a contract value stream.
The reframe: the contract process is not the lawyer's review; it is every step from demand to usable agreement. Current state first A value stream map starts with what really happens, not what the policy says. Pull a sample of matters and write each step in order. Include the ugly parts: missing fields, side-channel approvals, duplicate reviews, and waiting for business context. Touch time versus lead time Touch time is when someone is actively working. Lead time is the full elapsed time. Legal operations needs both. A high touch-time step may be legitimate legal judgment. A high lead-time step with…
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