Run a root-cause conversation that finds process causes rather than blame.
Mateo MR Accounting manager 1 Start why 2 Go deeper 3 Fix A close package is late for the third month. The easy line is "Accounting needs to be more disciplined." The useful line is the first why. The conversation decides whether the control becomes shared discipline. owner choices per turn Five Whys root-cause analysis Five Whys asks why the problem occurred, then why that cause existed, until the team reaches a process condition that can be changed. In controlling, it prevents weak corrective actions like reminders when the issue is timing, system handoff, unclear owner, or missing evidence. Control…
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