CONTROLLING-BASICS5 MIN READ
Ask for Evidence Without Creating a Deck
Use a control framework explicitly in a short workplace dialogue about cause-separating evidence.
Dana Ops owner DA The COO wants an explanation for a late-delivery spike by tomorrow, and the ops owner is preparing a 30-slide defense. The control conversation needs candor, not compliance theater. 2 exceptions 1 owner Key Performance Indicators and management by exception Use cause-separating evidence: objective, signal, cause, action. Name the control purpose before asking for correction. Open Safety Dana: I saw your note. Are we in trouble for the exceptions? How do you open? Diagnose Cause
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