Build a PDCA Fix for Rework

Invoice rework is up 22%, but the team keeps correcting individual invoices instead of fixing the upstream cause. PDCA rework control: objective -> signal -> threshold -> owner action -> learning check. The common trap is stopping at a red metric. A red metric says attention is needed; it does not say what cause exists, who owns the response, or how learning will be captured. 1. Objective State the result in operational language, not dashboard language. This prevents metric worship. The team knows what business outcome the control protects. 2. Signal and threshold Choose one current signal and define the…

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