Classify KPI/KRI/control distinction signals so the right control response is chosen.
Sort the KPI/KRI/control distinction signals by the control response they call for. KPI: performance result KRI: risk warning Control activity Noise or vanity metric Gross margin by segment against target Unapproved discount exceptions above $10,000 Manager approval required before contract signature Number of dashboard views by executives On-time close by day five Open access rights for departed employees
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