CONTROLLING-BASICS5 MIN READ
Talk About a Miss Without Blame
Use a control framework explicitly in a short workplace dialogue about objective-signal-cause-action.
Dana Ops owner DA A quality metric missed threshold twice, and the process owner expects to be blamed in the review. The control conversation needs candor, not compliance theater. 2 exceptions 1 owner COSO Internal Control - Integrated Framework Use objective-signal-cause-action: objective, signal, cause, action. Name the control purpose before asking for correction. Open Safety Dana: I saw your note. Are we in trouble for the exceptions? How do you open? Diagnose Cause
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