Run a Shift PDSA Loop
Use PDSA to test one shift-level improvement without disrupting the store.
The reframe: do not fix the whole store; test one operating theory. Plan the smallest useful change In a convenience store, the problem is rarely that people do not care. The problem is that the work changes faster than the standard. PDSA gives the manager a way to change the standard without guessing. Start by writing the problem in observable terms: coffee out twice between 4 pm and 6 pm, not staff are not paying attention. Then write a prediction: if register 2 checks the urns at :20 and :50, coffee outages will drop without adding more than two minutes…
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