CONVENIENCE-STORE-MANAGEMENT5 MIN READ
Worked Example: Five Whys Coffee Stockout
Use Five Whys to identify a process cause behind a recurring stockout.
The store runs out of 20 oz coffee cups during Friday commuter rush for the second week. Five Whys: ask linked why questions until the team reaches an actionable process cause. The common trap is stopping at the first human answer, such as the opener forgot, instead of finding why the process allowed the miss. Why 1 Why were cups out at 8:10? The station had only one sleeve at open and used it by commuter peak. This names the immediate condition without blaming the opener. Why 2 Why was there only one sleeve? The backroom case count showed one…
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