CORPORATE-COMMUNICATION5 MIN READ
Correct a Misread Without Sounding Defensive
Use active listening to correct a misunderstanding while preserving trust.
Eli E Sales lead 1 Reflect 2 Clarify 3 Repair Conversation 20 sec Scene Eli says your launch recap sounds like Marketing is blaming Sales for weak pipeline conversion. The room is watching for defensiveness. The wording will either lower defensiveness or raise it. 1:1 real conversation 2 min before tone hardens
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