Sort the Cost Behaviors
Classify observations as demand drivers, complexity drivers, or symptoms so the next savings action matches the real cause.
Demand driver Complexity driver Symptom The number of low-value internal trip requests doubled after the approval rule was relaxed. Enterprise tickets now require two extra manual reviews before they can be closed. Overtime cost in operations increased 24% this month. More customers are placing split orders that ship from multiple locations. The onboarding process has seven custom exception paths instead of one standard flow. Gross margin on one service line fell sharply even though revenue was flat. A new sales policy allows custom reporting requests on standard contracts. Average handle time per support case rose from eight minutes to nineteen.…
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