Who Owns the Broken Door?
Assign Responsible, Accountable, Consulted, and Informed roles for a coworking incident.
Access failure At 7:50 a.m., the side-door reader fails. Facilities says it is vendor-owned, reception says they only log tickets, and the community lead says the morning members are blaming her. The door is broken, but ownership is the real jam. Role confusion lengthens the outage even when technical work is moving. The model RACI RACI clarifies four roles: Responsible does the work, Accountable owns the outcome, Consulted gives input, and Informed is kept aware. It is especially useful in coworking because service moments cross teams: reception, community, facilities, IT vendors, finance, and landlords. Without role clarity, everyone can be…
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