Apply SCAMPER prompts to generate multiple variations from an existing workflow.
Repeat support tickets keep returning one week after the first answer. SCAMPER = seven transformation lenses on an existing workflow The trap is to ask for "creative ideas" without choosing an object to transform. People then reach for generic solutions or stay quiet. Substitute Replace the generic closure note with a prevention note tailored to the customer's setup. Substitution asks what component can change while preserving the job of the workflow. Combine Attach a three-step prevention checklist to the solved-ticket email. Combination uses an existing touchpoint instead of creating a new program. Adapt Borrow the idea of a care plan:…
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