CREATIVITY-INNOVATION5 MIN READ
Run an Inclusive Ideation Walk
Facilitate ideation so divergence includes more voices and convergence uses explicit criteria.
The room Senior agents dominate the refund redesign session while contractors with live-call knowledge stay quiet. The idea pool will miss the people closest to the friction. Inclusive divergence Voice design is part of idea quality The facilitator designs the path so more evidence enters divergence and clearer criteria guide convergence. A shortlist that reflects the real work Participation mechanics shape the option set. 01 Set mode 02 Generate 03 Share 04 Converge Step 1 Two senior agents are speaking first and often.
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