Use SCAMPER and prototyping to improve an internal process without premature tooling.
The request A dashboard is requested for a slow sales-commentary process. The tool may automate confusion instead of removing it. Process innovation Shadow, frame, transform, test Internal work deserves the same design-thinking discipline as customer-facing work. A lighter process and better tool decision Tool requests are often process hypotheses. 01 Shadow 02 Frame 03 Transform 04 Test Step 1 Everyone assumes the dashboard is the solution.
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