Walk an Onboarding Redesign Through the Double Diamond
Navigate discovery, definition, ideation, and testing choices in an innovation project.
The challenge Trial conversion dropped eight points, and Sofia is being pushed toward a welcome tour. The apparent fix may not match the real onboarding friction. Double Diamond in motion Widen evidence, narrow the frame, widen ideas, narrow with tests The walk asks you to protect the mode of each phase rather than skipping to the most visible deliverable. A pilot that learns before build The process protects learning by matching the decision to the phase. 01 Discover 02 Define 03 Develop 04 Deliver Step 1 Sales wants a welcome tour, but the evidence is thin.
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