Worked Example: Build a Concierge Prototype
Design a concierge prototype that tests customer demand before software build.
The team wants an automated compliance assistant, but the riskiest assumption is whether owners trust guidance enough to act on it. Concierge prototype: substitute manual delivery for automation to test value, trust, and workflow before build. The expensive mistake is to prototype the interface while skipping the service promise. A polished assistant mockup can earn compliments but still fail to answer whether owners trust the recommendation, understand the reasoning, or take the next step. Isolate the assumption Write the risk as: owners will trust and act on compliance guidance when the reasoning and confidence are clear. A precise assumption keeps…
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