Distinguish crisis message sentences that instruct, adjust, repair, or distract.
Sort each sentence by its crisis message job. Do not retry the same card payment more than once while checkout is unstable. Instruct We know this is frustrating for customers trying to complete urgent orders. Adjust We sent an incorrect file and are reimbursing duplicate bank fees caused by our error. Repair Our company has always believed that customer trust is our highest priority. Distract If your appointment was canceled, use the priority rebooking link by 5:00 p.m. We are still verifying whether international transfers were affected and will update by 1:00 p.m. We have added a second approval check…
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