Commit to a 20-Minute AAR
Commit to running a short after-action review that produces one sustain and one improvement.
20-minute crisis AAR worksheet Expected: [what should have happened] Actual: [what happened by timestamp] Gap: [why the difference mattered] Sustain: [what to repeat] Improve: [owner, change, due date] Evidence: [log, message, metric, or decision record] We will check in after 3 days on whether you scheduled or ran the AAR and captured sustain/improve. A customer-impacting incident where the first public update was late or unclear. A near miss where a rollback, pause, or escalation happened just in time. An internal operations disruption where roles were unclear during the first 30 minutes. A security or privacy concern where facts, assumptions, and…
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