Sort AAR Notes Into Sustain or Improve
Classify AAR observations into sustain, improve, and investigate-before-deciding.
Sustain Improve Investigate before deciding The 15-minute update rhythm kept Support and Sales aligned. No one knew who could approve the emergency vendor order. Inventory data may have lagged by two hours, but we have not verified the timestamps. The customer holding statement matched known facts and did not overpromise. Escalation to Legal happened after the customer message was already drafted. Several people felt the dashboard was confusing, but we need examples before redesigning it. The incident commander protected engineers from duplicate executive requests. The handoff at midnight missed open risks and the next decision time. We suspect the vendor…
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