Crisis Command Pocket Cards
Recall the minimum moves for command, communication, and review in a crisis.
What are the first four command words? Lead, objective, owners, clock. Name the incident lead, current objective, stream owners, and next update time. Which is stronger in the first customer update? Use bounded truth when facts are incomplete. Stakeholder says: Can we promise this will not happen again? The incident is resolved, but AAR has not happened yet. Your line We can promise the review and the next control by Friday; we should not promise "never again" before we finish the AAR. Overpromising feels comforting and creates future distrust. It turns pressure into a real commitment with owner, date, and…
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