Write a credible customer feedback loop closure that preserves trust even when the answer is not yes.
Loop closure is where listening becomes visible. Collecting feedback without returning to customers teaches them that speaking up is wasted effort. Heard Reflect the customer's actual language and context. This shows you listened before deciding. Need Translate the request into the progress customers need to make. This keeps the discussion solution-independent. Action and reason Say what changed, what did not, and why. If the answer is no, connect it to constraints, evidence, or a different way to serve the same job. Silence is the trust killer.
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