Sort the Customer Signal
Classify customer inputs as raw voice, job evidence, recovery risk, or internal interpretation.
Sort each customer signal by how it should be used in a customer-centric decision. Raw VoC Job Evidence Recovery Risk Internal Interpretation Customer quote: I cannot trust this report before the board meeting. Finance exports the report every Friday to prepare Monday executive review. The same account had two failed exports after the team said the issue was fixed. The PM thinks the chart should be redesigned with fewer colors. Support note: The admin said setup feels scary because directors will see mistakes. Admins invite directors only after exception data is clean enough to defend. A sponsor asked for a…
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