Use a customer journey map to choose where education should intervene across a lifecycle moment.
Path design Your team has many onboarding assets, but launch admins still stall before go-live. The issue is not content volume. It is whether education appears at the customer moment where behavior is blocked. Journey first Moment -> Actor -> Behavior -> Barrier -> Education Use the journey map to locate the customer moment, then backward-design the education from the behavior needed at that moment. Content inventory Starts with what exists and often preserves clutter. The path becomes visible and measurable. Journey mapping supplies context; backward design supplies proof. 01 Moment 02 Actor 03 Barrier 04 Try it
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