Sort Lesson Load
Classify lesson elements by their role in managing cognitive load for a customer workflow lesson.
Place each lesson element in the load layer where it belongs for a first-use workflow lesson. Essential path Supportive model Reference detail Main path: what customers must do now Reference: what customers may need later Useful detail can still be harmful when it appears at the wrong moment. The three clicks needed to publish the sandbox rule These are required to complete the first-use behavior. A short rule for choosing safe audience segments The decision rule is needed before the customer can publish safely. A before-after example showing a risky segment choice The example explains why the rule works and…
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