Turn A Webinar Into A Learning Path
Redesign an overloaded customer webinar into a sequenced education path that supports retention and use.
A 60-minute webinar is trying to orient customers, teach a workflow, explain edge cases, and create retention in one sitting. Use ADDIE to analyze the job, cognitive load theory to reduce the live burden, and spaced practice to fight forgetting. The common trap is making the webinar more polished without changing the load. Cleaner slides can still overload customers if the session forces them to learn concepts, steps, exceptions, and account-specific decisions all at the same time. Before One 60-minute webinar with 42 slides, four demos, edge cases, and Q&A. After A 5-minute pre-check, 28-minute live core workflow, reference table…
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