Use Teach-Back With A Skeptical Champion
Use teach-back language to confirm a customer champion can explain a workflow accurately to their team.
Dana, internal champion for a large customer rollout Dana is capable and busy. You need to confirm that she can explain the workflow to managers without making the interaction feel remedial. Frame teach-back as a check on your clarity and the rollout artifact. I want to make sure I explained this clearly. Do you understand? How would you explain this to your managers? Choose language that asks for a real explanation in the champion context. Avoid yes-or-no checks and avoid making Dana perform for you. Dana says, "I have the idea. Just send me the manager deck so I can…
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