CUSTOMER-GREETING6 MIN READ
Dialogue: Phone Greeting Under Pressure
Open a phone greeting that is concise, human, and controlled under queue pressure.
Caller C waiting customer Dana answers after a long queue wait. The caller opens with 'Finally.' The first line has to reset the interaction from waiting to service. 18 callers in queue 1 first live sentence Name, acknowledge, first step A phone greeting should sound human and immediately useful. Speed voice Makes customers feel processed. The caller hears control, not hurry. Concise does not have to be cold. Opening Finally. irritated
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