From Forced Script to Respectful Welcome
Turn a proximity greeting requirement into a natural, respectful interaction.
Devon needs the greeting standard to feel natural, not forced. Before: The standard becomes performance. After: The standard matches the customer's cue. The greeting is smaller at distance, which keeps recognition from becoming pressure. The help offer is tied to what the customer is actually viewing, which signals competence. The employee leaves room for the customer to continue browsing, which preserves control and warmth. The standard is still met: the customer is seen, welcomed, and able to ask for help. Natural service is still disciplined service. naturalizing standards Sharpened naturalizing standards: rule translated into respect. If the greeting makes customers…
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