Read the Doorway Pause
Choose a first greeting that matches proximity, customer attention, and visible intent.
The customer is inside the door, not yet at the counter. The first move should acknowledge without crowding. What should Lena do first? Make eye contact, nod, and give a short welcome while leaving space for the customer to orient. Strong. This uses the distance cue for acknowledgment and preserves the customer's control before offering deeper help. Walk directly to the doorway and ask three questions about budget, timeline, and model preference. Too much, too soon. It may show competence, but it weakens warmth by taking control before the customer is ready. Wait silently until the customer walks to the…
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