Rewrite a cold high-volume greeting into a concise, respectful service line.
The cold greeting is: 'Next!' It moves the line but strips warmth and gives no path. Replace command language with service language: welcome signal + readiness + first action. The common shortcut is assuming speed and warmth are opposites. Under pressure, employees often cut the human signal first, even though a three-second respectful greeting can reduce hesitation and repeat questions. Name readiness Change 'Next!' to 'I can help the next person here.' This keeps speed while sounding like service rather than a command. Add first action Add: 'If you are printing, have the file ready.' Competence rises because customers know…
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