Service Greeting Is a Trust Contract

The Greeting Trust Contract A strong customer greeting does more than sound polite. It creates a small contract: the customer has been seen, help is available, and the employee can guide the next step. That contract lowers friction before the actual service work begins. Use three checks: Recognition: Did the customer get a visible signal before they had to ask? Relevance: Did the greeting connect to what the customer seems to need? Path: Did the customer learn what to do next or how to get help? The risk is overvaluing personality. Some employees are naturally warm; others are concise. Both…

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