CUSTOMER-GREETING5 MIN READ
Sort Greeting Signals by Need
Match customer body-language cues to the right greeting mode.
Place each scene in the greeting mode that fits best. Give Browse Space Offer Direct Help Reassure and Orient Slow display scan browse Return box in hand help Uncertain with paperwork reassure Direct pickup stride Relaxed comparison Lost at entrance cue reading Nudged cue reading: same standard, different mode. Consistency is acknowledgment. Personalization is the mode.
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