Spot the False Competence Move
Identify greeting behavior that over-indexes on speed and undercuts warmth.
One behavior looks efficient but weakens the greeting. Which spot shows false competence? Agent reaching for documents while looking at the screen Correct. The agent starts the transaction before signaling human attention. Competence needs warmth to land. Customer standing with suitcase The luggage is context, not the issue. It should inform a warmer greeting, but it is not the risky behavior. Rental counter computer terminal The terminal is necessary for service. The issue is using it before acknowledging the person. Queue divider beside the counter The queue setup is not the greeting failure. Look for the behavior that makes speed…
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